Privacy Policy

The following information regarding our Privacy Policy reflects the commitment of Emasters Advanced Systems, SL, (“Tuorgonita.com”), located at Carrer Sant Pere, 29, 17400 Breda (Girona), with Tax Identification Number (CIF) B10745305, as the data controller, to maintain and guarantee secure business relationships by protecting personal data and ensuring the right to privacy of each user of our services. This document explains how we use personal data when you use our services.

Definition of personal data

"Personal Data" means any information relating to an identified or identifiable natural person. This includes, but is not limited to, name, surname, postal and email address, and telephone number.

Treatment and purposes of the data collected

Any personal data you provide when visiting our website will be processed in accordance with data protection regulations and will only be collected, processed, and used for lawful, legitimate, and informed purposes. Therefore, we detail all the purposes for which Emasters Advanced Systems SL uses personal data:

- For sending contact forms or emails and telephone support:

• Purpose: To be able to respond to inquiries and contact the user to resolve any doubts or questions raised.

• Legitimization: The legitimate basis for processing the data lies in the execution of the requested pre-contractual measures and/or the consent given.

• Retention periods: The data will be kept for the time necessary to answer the questions raised.

- For subscribing to the newsletter:

• Purpose: To send newsletters to subscribed users.

• Legitimization: The legitimate basis for processing the data lies in the execution of the requested pre-contractual measures and/or the consent given.

• Retention periods: Data will be kept until the subscription is cancelled.

- For transactions / product acquisitions:

• Purpose: To carry out the necessary sales procedures for the products selected by the customer and to ensure the sale is successfully completed. Additionally, to send commercial information about new offers and products similar to those purchased via electronic means.

• Legitimization: The legitimate basis for processing the data lies in the execution of the requested pre-contractual measures.

• Communication of data to third parties: In order to supply the purchased products, your data will be communicated to logistics operators so that they can deliver your order to the indicated address.

Furthermore, in cases where the user chooses to make a purchase with deferred and/or financed payment, their data will be provided to the designated partner at Emasters Advanced Systems SL so that they can assess the user's creditworthiness and proceed with granting the financing. In these cases, we strongly recommend reading the legal terms and conditions of the websites of external partners of Tuorgonita.com.

• Retention periods: The data will be kept for the time necessary to comply with the relevant legal obligations, such as those related to tax and fiscal matters.

At Tuorgonita.com, we will inform all users that the collection of certain personal data is not mandatory, except in fields where otherwise indicated. However, failure to provide such data may prevent Emasters Advanced Systems SL from providing all services linked to that data, releasing us from any liability for the non-provision or incomplete provision of these services.

It is the user's responsibility to provide truthful information and keep it up to date. Therefore, Tuorgonita.com reserves the right to exclude from the services and cancel the service of any user who has provided false information, without prejudice to any other legal action that may be taken.

Your personal data will NOT be shared with any other company. Should it become necessary to share your information with another entity, your explicit consent will be requested before doing so. Furthermore, Emasters Advanced Systems SL does not transfer data internationally or make automated decisions based on the information provided by the User.

Security of your personal data

Emasters Advanced Systems SL is particularly concerned with ensuring the security of your personal data. Your data is stored in our information systems, where we have adopted and implemented technical and organizational security measures to prevent any loss or unauthorized use by third parties. For example, our web portals use HTTPS data encryption protocols.

Information on the Use of Cookies

Simply visiting this website or using the services of Emasters Advanced Systems SL does not automatically register any personal data that identifies a user. However, we inform you that "cookies," small data files generated on the user's computer, are used while browsing the website. These cookies allow us to obtain the following analytical information:

a) The date and time of access to the Web, allowing us to know the times of greatest traffic, and to make the necessary adjustments to avoid saturation problems during our peak hours.

b) The number of daily visitors to each section, allowing us to identify the most successful areas and increase and improve their content, so that users obtain a more satisfactory result and improve the design of the content.

c) The date and time of the last time the user visited the Website to carry out analytical and statistical studies on the use of the website.

d) Security elements involved in controlling access to restricted areas.

For more information, please visit our cookie policy .

User rights

With the aim of protecting its consumers and due to the international reach of Tuorgonita.com, all users or customers, regardless of where they reside, may exercise the privacy protection actions established by various international regulations, such as the following rights:

1. Obtain confirmation as to whether or not Tuorgonita.com is processing personal data concerning you;

2. Access or know your personal data processed by Tuorgonita.com;

3. Correct inaccurate data;

4. Delete your data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

5. Limit , in certain circumstances, the legitimate processing of your data by Tuorgonita.com, in which case it would only retain them for the exercise or defense of claims due to legal obligation.

6. To object (opt-out) to the processing of your data by Tuorgonita.com. In the case of marketing or direct electronic communications, the mailings will offer an automated system to opt out of receiving future commercial communications; all of this without retroactive effect on the previous processing or transfer of data to third parties, and without prejudice to the legal obligations and consequences that may arise therefrom.

7. Request data portability , in which case the information you provided will be delivered to you in a structured, commonly used and machine-readable format so that it can be transmitted to another data controller.

Tuorgonita.com informs you that it creates customer profiles for the sole purpose of suggesting personalized offers and discounts, as well as improvements to the user experience. These profiles have no legal effect whatsoever; that is, they do not affect the normal contracting of services offered on the website. Tuorgonita.com does not sell or transfer any customer or user information in the traditional legal sense (transaction with economic value) without prior authorization. However, any type of information exchange may be considered a sale under certain privacy regulations. Therefore, we inform you that users may, at any time, opt out of the sale of their personal data should Tuorgonita.com decide to do so, after being informed by Tuorgonita.com. You may exercise these rights by sending a written request, indicating "DATA PROTECTION," to the following email address: info@tuorgonita.com . Exercising these rights is free of charge, unless the requests are manifestly unfounded or excessive, in which case the interested party may be required to bear the cost of processing the request. Users may exercise their right to non-discrimination for exercising their privacy rights at any time. If you believe your rights regarding the protection of your personal data have been violated, especially if you have not received a satisfactory response when exercising your rights, you may file a complaint with the competent national supervisory authorities for privacy and consumer rights. For any further clarification, please contact our Data Protection Officer at info@tuorgonita.com .

Changes to the Privacy Policy

Our Privacy Policy may be updated due to legal changes and requirements, as well as improvements and changes in how we offer and provide our services. Therefore, we recommend that you visit and review our Privacy Policy periodically to stay informed of any updates. If these changes relate to the consent you have previously provided, you will receive a separate notification requesting your renewed consent.

If during your reading you have any questions or concerns about our Privacy Policy or wish to exercise any rights or actions related to your personal data, please contact us at the following email address: info@tuorgonita.com.

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Handeera Privacy Policy

Last updated: April 25, 2025

1. Introduction

Welcome to Handeera, the comprehensive 360 craft platform that includes e-commerce, online courses, a search engine for in-person courses, materials sales, and legal services for artisans. This Privacy Policy aims to inform you about how we collect, use, share, and protect your personal information when you use our platform and services.

Handeera (hereinafter, "we", "our", "the platform") is committed to protecting your privacy and complying with all applicable laws and regulations, including the European Union's General Data Protection Regulation (GDPR).

2. Data Controller

The controller of your personal data is Handeera, with registered office at C/ Sant Pere nº 29, esc.1, bxos 1a. 17400 Breda (Girona) and tax identification number CIF B-22454466.

For any questions related to this Privacy Policy or the processing of your personal data, you can contact our Data Protection Officer at:

Email: privacy@handeera.com
Postal address: C/ Sant Pere nº 29, esc.1, bxos 1a. 17400 Breda (Girona)
Telephone: 667259798

3. What Information Do We Collect

3.1 Information that you provide to us

Registration details: Name, email address, password, postal address, telephone number, payment information.
User profile: Photography, biography, artistic interests, skills, portfolio.
For artisans/instructors: Professional information, certifications, legal documentation, banking information.
Generated content: Reviews, comments, messages, uploaded work, course material.
Transaction information: Purchase details, course registrations, payments, billing.

3.2 Information we collect automatically

Usage data: Pages visited, time spent, browsing patterns, interactions with the platform.
Device data: Device type, operating system, browser, IP address, unique identifiers.
Location data: General geographic location based on IP address or, with your consent, precise location.
Cookies and similar technologies: Information collected through cookies, pixels and other tracking technologies (see our Cookie Policy).

3.3 Third-party information

Social networks: If you connect your account with third-party services such as Google, Facebook, Instagram or WhatsApp, we may receive information from these services.
Payment providers: Information related to your transactions through our payment processors.
Public sources: Legally available information from public records.

4. Purposes of the Processing

We use your personal information for the following purposes:

Purpose	Legal basis	Storage period
Providing and managing our services (e-commerce, courses, search for face-to-face courses, sale of materials, legal services)	Contract execution	During the contractual relationship and up to 5 years afterwards
Process payments and transactions	Contract execution	10 years (tax obligations)
Connecting buyers with artisans/instructors	Contract performance and legitimate interest	During the contractual relationship and up to 2 years afterwards
Sending communications related to the service	Contract execution	During the contractual relationship
Sending commercial communications and newsletters	Consent	Until withdrawal of consent
Improve and personalize our services	Legitimate interest	3 years since the compilation
Usage analysis and statistics	Legitimate interest	In aggregated and anonymized form: indefinitely
Fraud prevention and security	Legitimate interest and legal obligation	5 years since the incident
Compliance with legal obligations	Legal obligation	As required by applicable law

5. Information Sharing

We may share your personal information with the following categories of recipients:

5.1 Other users of the platform

When you use our platform, certain information may be visible to other users:

If you are a buyer: username, published reviews, public interactions on the platform.
If you are an artisan/instructor: professional profile, portfolio, reviews, courses offered, products for sale.

5.2 Artisans and instructors

To facilitate product delivery or course delivery, we share relevant information with artisans and instructors, such as:

Contact information for course delivery or related communication.
Specific details of orders or registrations.
Preferences relevant to service personalization.

5.3 Service providers

We work with third parties who help us operate our platform:

Payment processors (financial transactions)
Hosting and cloud computing services
Analytics and marketing services
Customer service
Logistics and shipping services

These providers only have access to the information necessary to perform their functions and are contractually obligated to maintain the confidentiality and security of the data.

5.4 Social media platforms

We integrate social media services such as Google, Facebook, Instagram, and WhatsApp. When you interact with these features or access our platform through these services, we may share information with them and they may provide us with information about you, in accordance with their privacy policies.

5.5 Authorities and legal compliance

We may disclose your information when required by law, legal process, or governmental request, or when we believe in good faith that disclosure is necessary to:

Comply with legal obligations
Protect our rights or property
To prevent or investigate possible irregularities
To protect the personal safety of users or the public

5.6 Corporate Operations

In the event of a merger, acquisition, sale of assets, or reorganization, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

6. International Data Transfers

Some of our service providers and partners may be located outside the European Economic Area (EEA). When we transfer your data outside the EEA, we ensure that appropriate safeguards are in place to guarantee a similar level of protection:

European Commission adequacy decisions
Standard contractual clauses approved by the European Commission
Binding corporate rules
Approved certification mechanisms

You can request more information about these safeguards by contacting our Data Protection Officer.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

Encryption of sensitive data
Restricted access based on the need to know
Intrusion detection and prevention systems
Periodic security audits
Staff training in safety practices
Incident response plans

However, no system is completely secure. We recommend that you take precautions to protect your login credentials and notify us immediately if you suspect any unauthorized use of your account.

8. Your Rights

In accordance with data protection legislation, you have the following rights:

Right of access: To obtain confirmation as to whether we process your data and to access it.
Right of rectification: To correct inaccurate or incomplete data.
Right to erasure: Request the deletion of your data in certain circumstances.
Right to restriction: Request the restriction of treatment in certain cases.
Right to data portability: To receive your data in a structured format and transmit it to another controller.
Right to object: To object to processing based on legitimate interest or for direct marketing.
Rights related to automated decisions: Not to be subject to decisions based solely on automated processing that produce legal or similar significant effects.
Right to withdraw consent: Withdraw consent at any time, without affecting the lawfulness of processing based on prior consent.

To exercise these rights, you can contact our Data Protection Officer at privacidad@handeera.com or by mail to C/ Sant Pere nº 29, esc.1, bxos 1a. 17400 Breda (Girona). We will respond to your request within a maximum of one month, which may be extended by two further months in cases of particular complexity.

If you believe that we have not properly addressed your rights, you can file a complaint with the competent data protection authority.

9. Cookies and Similar Technologies

We use cookies and similar technologies to improve your experience, analyze traffic, and personalize content. You can control how these technologies are used through your browser settings or via our cookie preferences panel.

For more information on how we use cookies, please see our Cookie Policy .

10. Integration with Social Networks and Third-Party Services

Our platform integrates with various third-party services:

10.1 Social media buttons and integrations

We've added buttons and features from Google, Facebook, Instagram, and WhatsApp that allow you to share content or log in with your account on these platforms. These features may collect data about your IP address and the pages you visit, and may set cookies to function properly.

10.2 Third-party APIs

We use third-party APIs to provide functionalities such as maps to locate in-person courses, payment processing, and sending communications. These services may collect and process certain information in accordance with their own privacy policies.

10.3 Plugins and widgets

We may incorporate third-party plugins or widgets that enhance the functionality of our platform. These may collect usage data and share it with their providers.

We recommend that you review the privacy policies of these third-party services to understand how they handle your information.

11. Child Protection

Our services are not directed to individuals under the age of 16. We do not intentionally collect personal information from minors. If we discover that we have collected personal information from a minor without verification of parental consent, we will take steps to delete that information as soon as possible.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the new version on our platform with the revised "last updated" date.

For significant changes, we will provide you with prominent notice, such as an email notification or an announcement on our platform, before the changes take effect. We encourage you to periodically review this policy to stay informed about how we protect your information.

13. Contact

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please feel free to contact us:

Data controller: Handeera Digital Craft SL
Address: C/ Sant Pere nº 29, esc.1, bxos 1a. 17400 Breda (Girona)
Contact email: info@handeera.com
Telephone: 667259798
Data Protection Officer: privacy@handeera.com

Name	Description
PHPSESSID	Preserves the visitor's session state across page requests.
feed-categories-filter	Stores status of category filters on custom feed page.
feed-login-advice-closed	Stores if closed message about login advice in custom feed.
form_key	Protects visitor's data from Cross-Site Request Forgery Attacks.
guest-view	Stores the Order ID that guest shoppers use to retrieve their order status. Used in “Orders and Returns” widgets.
login_redirect	Preserves the destination page the customer was loading before being directed to log in.
mage-banners-cache-storage	Stores banner content locally to improve performance.
mage-cache-sessid	The value of this cookie triggers the cleanup of local cache storage.
mage-cache-storage	Local storage of visitor-specific content that enables ecommerce functions.
mage-cache-storage-section-invalidation	Forces local storage of specific content sections that should be invalidated.
mage-messages	Tracks error messages and other notifications that are shown to the user, such as the cookie consent message, and various error messages. The message is deleted from the cookie after it is shown to the shopper.
persistent_shopping_cart	Stores the key (ID) of persistent cart to make it possible to restore the cart for an anonymous shopper.
private_content_version	Appends a random, unique number and time to pages with customer content to prevent them from being cached on the server.
section_data_ids	Stores customer-specific information related to shopper-initiated actions such as display wish list, checkout information, etc.
user_allowed_save_cookie, cookie_consent	Stores the user's cookie consent state for the current domain.
X-Magento-Vary	Configuration setting that improves performance when using Varnish static content caching.

Name	Description
easybanner	Preserves the visitor's preferences and stats regarding shown popup blocks.
store	Remembers the user's selected language version of a website.

Name	Description
product_data_storage	Stores configuration for product data related to Recently Viewed / Compared Products.
recently_compared_product	Stores product IDs of recently compared products.
recently_compared_product_previous	Stores product IDs of previously compared products for easy navigation.
recently_viewed_product	Stores product IDs of recently viewed products for easy navigation.
recently_viewed_product_previous	Stores product IDs of recently previously viewed products for easy navigation.
_fbp	This cookie is installed by Facebook to store and track visits across websites.

Name	Description
dc_gtm_*	Throttles request rate when Google Analytics is deployed with Google Tag Manager.
_ga, _gat, _gid, _ga_, _gat_	This cookie is installed by Google Analytics. They are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone.